Privacy Policy

Last Updated: January 2026

1. Introduction

Cybertooth Incorporation (also known as "Cybertooth India," collectively "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all candidates who apply for positions through our career portal and recruitment process.

By submitting your application, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information from job applicants:

2.1 Personal Information

• Contact Details: Full name, email address, phone number, WhatsApp number, and residential city
• Professional Information: Work experience, previous employers, job titles, educational qualifications
• Technical Skills: Typing speed, familiarity with support tools (Zendesk, Freshdesk, etc.)
• Infrastructure Details: Internet speed, power backup availability, workspace setup

2.2 Application-Specific Information

• Availability and scheduling preferences
• Key achievements and performance metrics (CSAT/NPS scores)
• Security and compliance experience
• Resume/CV and cover letter
• References and letters of recommendation (if provided)

2.3 Assessment Data

• Written assessment results
• Voice screening recordings (with prior consent)
• Interview notes and evaluations
• Background verification results

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Recruitment Process

• To evaluate your qualifications and suitability for the position
• To communicate with you regarding your application status
• To conduct interviews, assessments, and background checks
• To verify your credentials and work history

3.2 Legal and Compliance

• To comply with legal obligations and regulatory requirements
• To maintain records for audit and compliance purposes
• To protect our legal rights and interests

3.3 Internal Analysis

• To improve our recruitment processes and candidate experience
• To analyze hiring trends and workforce planning
• To maintain diversity and equal opportunity statistics (anonymized)

4. Data Retention

Successful Candidates: If you are hired, your application data will become part of your employee record and will be retained according to our employee data retention policies and applicable labor laws.

Unsuccessful Candidates: We retain application data for unsuccessful candidates for up to 12 months from the date of application. This allows us to:

• Consider you for other suitable positions that may arise
• Maintain recruitment records for compliance purposes
• Respond to any queries regarding your application

After this period, your data will be securely deleted unless you have given consent for us to retain it longer for future opportunities.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted through our website is encrypted using SSL/TLS protocols
• Access Controls: Only authorized HR personnel have access to candidate information
• Secure Storage: Application data is stored on secure servers with regular backups
• Regular Audits: We conduct periodic security audits and vulnerability assessments
• Employee Training: Our staff receives regular training on data protection and privacy

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

6.1 Internal Teams

• HR and recruitment team members involved in the hiring process
• Hiring managers and department heads for candidate evaluation
• IT and security teams for system access and background checks

6.2 Third-Party Service Providers

• Background Verification Agencies: To conduct employment history and credential verification
• Assessment Platforms: For conducting technical tests and skill assessments
• Cloud Service Providers: For secure data storage and processing (AWS, Google Cloud, etc.)

All third-party providers are bound by strict confidentiality agreements and are required to comply with applicable data protection laws.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or security threats

7. Your Rights

As a job applicant, you have the following rights regarding your personal data:

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Rectification

You can request corrections to any inaccurate or incomplete information.

7.3 Right to Erasure

You can request deletion of your data, subject to legal retention requirements.

7.4 Right to Withdraw Consent

You can withdraw your application at any time by contacting our HR team.

7.5 Right to Object

You can object to certain types of processing, such as automated decision-making.

8. Cookies and Tracking Technologies

Our career portal uses minimal tracking technologies:

• Essential Cookies: Required for form submission and session management
• Analytics: To understand how candidates interact with our application portal (anonymized)

We do not use third-party advertising cookies or behavioral tracking on our recruitment pages.

9. International Data Transfers

Orvix Solutions operates primarily within India. Your data is stored on servers located in India and complies with the Information Technology Act, 2000 and related rules. If we engage service providers outside India, we ensure appropriate safeguards are in place to protect your data.

10. Children's Privacy

Our recruitment process is intended for individuals 18 years of age or older. We do not knowingly collect information from minors. If you are under 18, please do not submit an application.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly.

Material changes will be communicated to active applicants via email or prominent notice on our website.

12. Automated Decision-Making

We may use automated systems to screen applications for basic qualification criteria (e.g., minimum experience, required skills). However, all final hiring decisions are made by human reviewers. You have the right to request human review of any automated decision.

13. Grievance Redressal

If you have concerns about how your personal information is being handled, please contact our Grievance Officer:

14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

15. Consent

By submitting your application through our career portal, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with these terms, please do not submit an application.