Join our AI-enabled customer experience team at Cybertooth India. We're seeking dedicated professionals to deliver exceptional support via chat, email, and voice channels.
Apply for This PositionEssential qualifications for success in this role
Native-level written and verbal English proficiency with impeccable grammar, neutral accent, and professional email etiquette. Must pass voice screening and written assessment with 95%+ accuracy.
Minimum 2 years in BPO or SaaS customer support. Track record of handling 60+ tickets per shift with CSAT ≥ 4.7/5. Experience with Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud.
Typing speed of 55+ WPM with 98%+ accuracy. Ability to multitask effectively between CRM systems, knowledge base, and customer communication while maintaining quality.
Reliable power backup and high-speed internet (30 Mbps down / 10 Mbps up), mobile hotspot for redundancy, dedicated quiet workspace. Quarterly compliance audits conducted.
Availability for rotational 24/7 shifts including nights, weekends, and Indian public holidays. Schedule adherence of 98%+ with real-time monitoring systems.
Strict NDA compliance, corporate devices only during shifts, screen recording enabled, zero tolerance policy for data breaches. Background verification mandatory before joining.
Comprehensive benefits package designed for your success
Earn up to 20% additional compensation on top of your base rate for exceptional CSAT and NPS scores. Transparent metrics with monthly payouts.
Clear progression to Senior Support role within 9-12 months based on QA scores and performance metrics. Regular reviews and constructive feedback.
Comprehensive medical insurance after successful probation period, plus ergonomic workspace allowance to ensure your comfort and wellbeing.
Week one live training with experienced mentors, detailed playbooks, continuously updated knowledge base, and ongoing skill development opportunities.
Company laptop with pre-configured software, secure VPN access to all systems, and technical support to ensure seamless remote work experience.
Join 150+ support professionals in our team. Regular meetups (Delhi & Gurgaon), internal competitions, recognition programs, and collaborative environment.
Complete the form below and our HR team will review your application within 48 hours
Cybertooth India is an AI-enabled digital marketing company serving Indian businesses since 2007. With over 18 years of expertise and 1,000+ satisfied clients, we combine cutting-edge technology with human excellence. Our offices in Delhi, Gurgaon, and Noida support a growing team of 150+ customer support professionals maintaining industry-leading satisfaction ratings.
We leverage AI-driven insights from Google's Gemini, OpenAI, and Meta AI to optimize our support processes, ensuring our team has the best tools and training to deliver exceptional customer experiences. Join us to be part of India's leading digital marketing and customer experience company.
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